I just wanted to let you know that we received the Lantern Moon Needle that you sent in for the broken needle exchange. We are sending you a new set of needles this afternoon, and have created an order in our system for them. The order number is 79805, should you need to call us for any reason about your needles.
They should arrive shortly, and thanks for checking us out!
And in a separate email, they sent a coupon code for free shipping on my next order. Wow. Where's my credit card? I have shopping to do.